All systems are go

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  • Application Services

    Verifies services relating to the core application and internal APIs are operational.

  • Outbound Notifications

    Verifies that services related to outbound email and SMS notifications are operational.

  • Login Services

    Verifies services relating to authentication and logging into the application are operational.

  • Email-to-Ticket Engine

    Verifies that Email-to-Ticket conversions are operational.

  • Background Services

    Verifies background services (e.g. scheduled reports delivery, SLA Breach notifications, etc) are operational.

  • Public REST API

    Verifies Giva REST-based APIs are operational.

  • DNS

    Verifies that public DNS servers and records for giva.net are operational.

Upcoming Maintenance

[Scheduled] Infrastructure Updates

  • Application Services
  • Outbound Notifications
  • Login Services
  • Email-to-Ticket Engine
  • Background Services
  • Public REST API

Giva will be performing a major upgrade to our infrastructure on Mar 7, 2026 between 2:00am and 6:00am Eastern. During this infrastructure update, there may be brief periods where service is temporarily unavailable. This maintenance is part of our commitment to provide a secure and stable environment for your services.

[Scheduled] Infrastructure Updates

  • Application Services
  • Outbound Notifications
  • Login Services
  • Email-to-Ticket Engine
  • Background Services
  • Public REST API

Our datacenter partner will be performing network maintenance beginning on Mar 14, 2026 between 2:00am and 6:00am Eastern. During this time, we expect between 5-10 minutes of initial downtime, which could be followed by brief interruptions in network connectivity may occur. This maintenance is part of our commitment to provide a secure and stable environment for your services.

Previous Incidents

[Resolved] Possible Service Disruption

Began: Ended: Duration:
  • Email-to-Ticket Engine

Giva monitors indicate there is a possible service disruption and we are working to resolve it.

The issue has been resolved and services restored to normal operations.

No further notices from the past 3 days.