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Verifies services relating to the core application and internal APIs are operational.
Verifies that services related to outbound email and SMS notifications are operational.
Verifies services relating to authentication and logging into the application are operational.
Verifies that Email-to-Ticket conversions are operational.
Verifies background services (e.g. scheduled reports delivery, SLA Breach notifications, etc) are operational.
Verifies Giva REST-based APIs are operational.
Verifies that public DNS servers and records for giva.net are operational.
Giva monitors indicate there is a possible service disruption and we are working to resolve it.
The issue has been resolved and services restored to normal operations.