All systems are go

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  • Application Services

    Verifies services relating to the core application and internal APIs are operational.

  • Outbound Notifications

    Verifies that services related to outbound email and SMS notifications are operational.

  • Login Services

    Verifies services relating to authentication and logging into the application are operational.

  • Email-to-Ticket Engine

    Verifies that Email-to-Ticket conversions are operational.

  • Background Services

    Verifies background services (e.g. scheduled reports delivery, SLA Breach notifications, etc) are operational.

  • Public REST API

    Verifies Giva REST-based APIs are operational.

  • DNS

    Verifies that public DNS servers and records for giva.net are operational.

Upcoming Maintenance

[Scheduled] Planned Downtime for Software Update

  • Application Services
  • Outbound Notifications
  • Login Services
  • Email-to-Ticket Engine
  • Background Services
  • Public REST API

Giva will be performing a software upgrade on Tuesday, Jan 13, 2025 between 4:00am — 5:30am ET. During this service window, there will be a brief period when the application will be offline. We expect service to be offline for less than 30 minutes, but it could be as long as 60 minutes.

This work has been rescheduled from Jan 6, 2026 until Jan 13, 2026.

Previous Incidents
No further notices from the past 3 days.